Booking and Cancellation Policies
General Direct Bookings
100% payment required on booking
14 days+ - Free cancellation up to 14 days before booking
after which time 100% non-refundable or by negotiation
Exclusive Hire
25% payment required on booking - 10% of which is a non refundable deposit
100% (or balance) paid 90 days prior to arrival
Cancellation Charge Payable & Refund Policy
10% is non-refundable
25% is charged if cancelled between 90-120 days before arrival
50% is charged if cancelled between 60-90 days before arrival
100% is charged if cancelled less than 60 before arrival
Damage Deposit
A £300 refundable damage deposit will also be required prior to check in
on your credit or debit card as a security bond towards damage caused by you or your group to our property during your stay (for the avoidance of doubt such bond will only be retained in the event of damage).
Group Bookings
We can accommodate large groups, families, artists, creatives and visitors at IOU Hebden Bridge Hostel. Please contact us at groupbookings@hebdenbridgehostel.org and we will be happy to discuss availability and our group booking supplement.
We define a group booking as any booking of five rooms or over. If you make a group booking without first contacting us we reserve the right to cancel the booking without a refund.
As we are a small, family-friendly hostel, we are NOT able to accommodate large party groups such as stag or hen parties. We apologise for any inconvenience this may cause but we would hate to ruin anyone’s fun by having to ask for quiet or being forced to cancel the booking.
Staying at the IOU Hostel
IOU Hostel provides accommodation for use on a short-term basis; it should not be used for any of the following purposes:
• Temporary or permanent residential use
• Respite care
• Relocation by care providers or social care providers
• A place for local authorities to house homeless people.
• Places for self-isolation
• Drop off points for the police or other emergency services
Where a hostel believes a guest is using a hostel for any purpose other than short term holiday or educational accommodation, this should be discussed with the customer making it clear what IOU Hostel accommodation is for. If they are using it for any of the above reasons they should be refused entry or excluded from extending their stay. If any guest is affecting the enjoyable use of the hostel they should be asked to leave regardless of their reason for staying.
Duration of stay
• Guests may stay at IOU Hostel for a maximum of 14 consecutive nights
• Following any stay of 14 nights guests may not return to any hostel for at least 14 nights
• A hostel manager may inform other hostels of any guest whom they believe may be moving from hostel to hostel for the purpose residential accommodation
• Guests using hostels for the purpose of residential accommodation may be placed on the stop list/exclusion register
• Guests may apply to extend their stay beyond 14 nights; this request should be made prior to the last night of booked accommodation. Agreement must be sought, by the hostel manager, and returned in writing (email) by the hostels operations manager to allow a longer stay to take place; this will only be considered in exceptional circumstances.
• Where a guest has been refused accommodation, they are not permitted to make a booking via an alternative method. If this is found to be the case the Hostel Manager is within their rights to refuse the guests booking, this includes bookings made by other people on their behalf, and via third party booking agents
